I am having trouble paying online for my booking. How can I make the payment?

Frequently Asked Questions

I am having trouble paying online for my booking. How can I make the payment?

Payment is taken in full at the time of booking through our website. We have a 3D secure payment system in place, which means when you book you need to submit your card password before the booking is confirmed. If the card payment is rejected you will need to contact your card issuer. If you are unable to remember your 3D secure password please select the option on the 3D secure password box ‘Forgotten password’ and your bank will give you the option to reset the password.
After a first failed payment attempt, you will receive an email with a link which you can use to try again at any time, without needing to start a new online booking from scratch.
You can also contact our Customer Service team to complete your payment via Live Chat or email.

Other Questions

What is your payment options? Cash or Credit Card? Can I choose a currency? How do I get a receipt? I have paid my booking with my credit card but i would like to cancel my order? Do you refund? I booked a transfer for round trip and I choose cash payment. Do I have to pay full amount at the arrival or can I pay separately? How safe is it to use my credit/debit card on your website? How can I pay for my booking? I have not yet received my refund Do you charge extra for debit or credit card payments? I have paid all amount in cash for my round trip transfer at the arrival but i would like to cancel return transfer now. Do you refund? Which credit cards do you accept? How do I know my card and personal details are safe?

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Hana Travel Partners
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