Service Agreement
1. Company Information
Hana Grup Turizm Ltd Şti is a company established under Turkish legislation and registered with the Antalya Corporate Tax Office under Tax No: 456 036 5527. The company’s registered office is located at ATSO-TURSAB (A-4899 – TRANSPORT TURKEY (A-NET-D2.07.1390)), Antalya, Turkey.
Hana Grup Turizm Ltd Şti operates under the trademark Hanatravel.com, which is fully owned by the company.
Contact details:
Website: www.hanatravel.com
Email: info@hanatravel.com
Phone: +90 539 826 30 65
Before requesting any service through Hanatravel.com, customers are advised to read and understand these terms and conditions. By completing a reservation, the customer confirms acceptance of these terms.
2. Languages
Hanatravel.com website and customer support services are available in English, Turkish, French, Arabic, Russian, and German. In the event of any discrepancy between translations, the Turkish version shall prevail.
3. Services
Hanatravel.com provides transfer services for individuals and groups through its own operational structure.
In certain cases, including high demand, limited capacity, operational necessity, or service availability, Hanatravel may arrange for the service to be carried out by carefully selected and approved partner providers.
Hanatravel is the primary service provider and booking organizer. Services are generally operated directly by Hanatravel. Where necessary, trusted third-party providers may be assigned.
A booking shall be considered confirmed once the reservation has been accepted and the customer has been notified accordingly.
4. Contractual Relationship
The contract for the transfer service is established between the customer and Hanatravel.
Hanatravel is responsible for organizing, managing, and coordinating the service. Where an approved partner provider is used, Hanatravel remains the main point of contact for the customer.
5. Liability
Hanatravel is responsible for the organization and coordination of the transfer service.
Where the service is operated directly by Hanatravel, full responsibility lies with Hanatravel. Where the service is carried out by a partner provider, operational responsibility, including delays, service quality, and route-related matters, lies with the relevant provider.
Hanatravel will provide reasonable support and coordinate with the relevant provider where necessary.
Hanatravel shall not be held liable for circumstances beyond its reasonable control, including weather conditions, strikes, road closures, police controls, acts of terrorism, vandalism, traffic conditions, third-party accidents, or force majeure events.
6. Online Booking Procedure
A reservation becomes legally binding once Hanatravel confirms availability and the customer has been notified by email.
If the requested service cannot be provided, the customer will be informed and any payment made will be refunded in full using the original payment method.
A booking voucher will be issued after confirmation. It is recommended that the voucher be kept available in printed or digital form during the transfer.
7. Cancellations and Changes
Cancellation requests must be submitted in writing by email.
For cancellations made more than 48 hours before the first transfer service, 100% of the amount paid will be refunded.
For cancellations made between 24 and 48 hours, 50% of the amount paid will be refunded.
For cancellations made less than 24 hours before the first transfer service, no refund will be made.
Changes must be requested in writing by email prior to the date of travel. Changes requested more than 24 hours in advance may be possible without extra charge, subject to availability. Changes requested less than 24 hours in advance may be subject to additional charges.
8. Operational Conditions
For airport pickups, the driver will wait up to 60 minutes from the flight arrival time stated on the voucher. For all other pickup points, the maximum waiting time is 15 minutes.
It is the customer’s responsibility to check the date, time, and location shown on the voucher or confirmation email.
The vehicle category is not guaranteed. An equivalent replacement vehicle may be used if necessary.
Flight delays of up to 3 hours from the original scheduled arrival time are included. For delays exceeding 3 hours, the customer must contact Hanatravel; additional fees may apply.
9. Payment Security
Hanatravel makes all reasonable efforts to ensure the security of credit card and debit card transactions. In the event of unauthorized card use, the customer should contact the card issuer directly, subject to any mandatory legal rights.
10. Insurance
All vehicles used in transfer services are insured in accordance with applicable local laws.
11. Right to Amend and Legal Capacity
Hanatravel reserves the right to update these terms when necessary. Any updates will not retroactively affect already confirmed bookings.
By using this website, the customer confirms that they have the legal capacity to enter into a binding agreement.
