Personal Data Protection Law


Personal Data Protection Law

Personal Data Protection Law

General Info

At Hana Grup Turizm İşletmeciliği Nak ve Tic Ltd Şti. (, we take your privacy and online security very seriously and protecting your private information is our top priority. You can be sure that we protect all your personal data and privacy with the highest safety standards. We use the 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. This Privacy Policy explains how we collect, use and share the personal information to our website.

Our privacy policy includes all our services such as Hanatravel s website, any Hanatravel applications, promotions, newsletters etc. By using our services, you also allow us to use your data in accordance with this policy.

We may make changes to the privacy notice from time to time, therefore, please make sure to visit this page often in order to keep yourself up to date.

Hanatravel controls the processing of personal data on its websites and mobile apps. Hanatravel is a private limited liability company, incorporated under the laws of Turkey Should you have any comments or questions regarding our Security & Privacy Policy, please send us an email on

Use of Your Personal Information

We can’t provide our service without information, therefore, when you use our services there are certain pieces of information we have to ask for. We forward your financial information to the PSP (payment service provider) instead of collecting it. Although there are a few exceptions, we may request your personal information (e.g., name, surname, postal address, e-mail address, telephone number, credit/debit card number) for;

- Providing access to our system,
- Being able to communicate with you when it is necessary,
- Sending information such as campaigns, advertisements, newsletters,
- Notifications about system changes,
- Analyzing your use of our services to improve ourselves and manage our products,
- Legal purposes.

Besides all these, we may automatically collect log file information such as your IP address, browser type, the date and time you accessed our services, referring / exit pages and URLs, number of clicks, information about your mobile device and other such information. Optimizing our server performance, monitoring visitor behaviors and developing various marketing strategies are our goals at this point. Remember that we use this data only to give you a better service, manage your reservations in a quicker way and most importantly to communicate with you!

Safeguarding & Storage of Personal Data

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data. We ensure that appropriate policies and systems are in place to assure that the personal data you have given us is safeguarded and only authorized personnel are permitted to access personal data in the course of their work.

Furthermore, we will not keep your personal data for a period longer than is necessary, having regard to the purposes for which such data is processed.

Children’s Personal Data

Our services are not directed at persons under the age of 18 and therefore we reserve the right to delete any information received from persons under the age of 18. In certain limited circumstances, as part of a reservation or other travel related services, and with the valid consent of a parent or guardian, Hana Travel may collect and process information about persons under the age of 18.

Information Shared with The Third Parties

Unless there is a legal obligation to the contrary, your personal information will not be shared with third parties without your consent.

Access to Personal Data

In accordance with European data protection laws, you always have the right to review the personal information we keep about you. An overview of your personal data may be requested by emailing 

If you believe that any information we have abut you is outdated, if you believe that we are no longer entitled to make use of your personal data of if you have any questions about how we are using your personal data, please feel free to get in touch. All requests are handled in accordance with the applicable Turkish law.

Cookie Policy

Last updated: 01.07.2017

Hana Grup Turizm İşletneciliği Nak ve Tic Ltd Şti. (“us”, “we” or “our”) uses cookies on our website, (the "Website"). By using the Website, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third­parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies. 

Cookies are small pieces of information that are stored on your web browser by a website you visit. They allow websites you use to recognize you and remember your preferences, enhancing your browsing experience.

How Hana Travel  Uses Cookies

The first time you visit our site, cookies will be used to analyze site traffic, save site parameters, or for advertising purposes. You can manage or stop cookies by activating the setting on your browser. If you turn cookies off, this will limit the service which we are able to provide to you and may affect your user experience.

Third­ Party Cookies

In addition to our own cookies, we may also use various third­parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

Further Information on Cookies

You can learn more about cookies from the following third­party websites: 

● AllAboutCookies: 

● Network Advertising Initiative: 

All rights reserved. The Hanatravel website uses cookies to store information on your personal computer. Some of the information plays an essential role in the operation of the site, while others help improve user experience. By using our site, you consent to the placement of these cookies. For more information, please read our Privacy Policy.
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